Volume 10, Issue 4 (Winter 2025)
J Health Res Commun 2025, 10(4): 48-57 |
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memarbashi E, rajabi E, Araste A, Asadi F. Assessing Quality of Healthcare Services using the HEALTHQUAL Model in Hospitals of Ferdows. J Health Res Commun 2025; 10 (4) :48-57
URL: http://jhc.mazums.ac.ir/article-1-1058-en.html
URL: http://jhc.mazums.ac.ir/article-1-1058-en.html
Birjand Medical Sciences
Abstract: (467 Views)
Background and Objective: The quality of services provided in the healthcare sector has a special place, in this regard, understanding the patient's expectation and perception is one of the requirements to improve the quality of health services. Therefore, this study was conducted with the aim of determining the quality of healthcare services in Ferdous city hospitals using the HealthQual model in 2019.
Materials and Methods: This descriptive-analytical study was conducted in two educational hospitals in Ferdows. The study population consisted of all patients referred to these hospitals in 2020. Perception and expectation of 350 hospitalized patients about the quality of services in these hospitals using Healthqual questionnaire in 4 dimensions of environment, human Interactions, effectiveness and efficiency of evaluation. Data were analyzed by SPSS19 software using descriptive and inferential statistics.
Results: Based on the results of this study, the quality score of hospital Service was reported to be moderate to high. There was a significant difference between the mean score of perception and people's expectations of the quality of health services in all dimensions, the mean score of perception was 3.83 ±0.49 and the expectations of individuals were 4.54 ± 0.56, indicating a high gap between the two domains(p<0.001). The mean score of quality of inpatient services was not significantly correlated with any demographic variables (gender, marital status, education, occupation, number and duration of hospitalization).
Conclusion: The results of this study showed that the quality of services in ferdows hospitals has improved from the patients' point of view, but evidence suggests that opportunities are available to use them optimally to improve the quality of services. Policy makers and managers are aware of the strengths and weaknesses of the quality of primary health services from the perspective of the service providers and the point ofviewpoint is to take corrective measures and identify opportunities to improve and improve the quality of services.
Materials and Methods: This descriptive-analytical study was conducted in two educational hospitals in Ferdows. The study population consisted of all patients referred to these hospitals in 2020. Perception and expectation of 350 hospitalized patients about the quality of services in these hospitals using Healthqual questionnaire in 4 dimensions of environment, human Interactions, effectiveness and efficiency of evaluation. Data were analyzed by SPSS19 software using descriptive and inferential statistics.
Results: Based on the results of this study, the quality score of hospital Service was reported to be moderate to high. There was a significant difference between the mean score of perception and people's expectations of the quality of health services in all dimensions, the mean score of perception was 3.83 ±0.49 and the expectations of individuals were 4.54 ± 0.56, indicating a high gap between the two domains(p<0.001). The mean score of quality of inpatient services was not significantly correlated with any demographic variables (gender, marital status, education, occupation, number and duration of hospitalization).
Conclusion: The results of this study showed that the quality of services in ferdows hospitals has improved from the patients' point of view, but evidence suggests that opportunities are available to use them optimally to improve the quality of services. Policy makers and managers are aware of the strengths and weaknesses of the quality of primary health services from the perspective of the service providers and the point ofviewpoint is to take corrective measures and identify opportunities to improve and improve the quality of services.
Type of Study: Research(Original) |
Subject:
Health Education and Promotion
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