Volume 8, Issue 4 (Winter 2023)                   J Health Res Commun 2023, 8(4): 39-50 | Back to browse issues page

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Setoodehzadeh F, Nasaji M, Azizi N, Peyvand M. Evaluating the Health System Responsiveness after the Implementation of the Health System Transformation Plan in Zahedan. J Health Res Commun 2023; 8 (4) :39-50
URL: http://jhc.mazums.ac.ir/article-1-734-en.html
MSc, Epidemiology, Student Research Committee, Zahedan University of Medical Sciences, Zahedan, Iran
Abstract:   (809 Views)
Introduction and purpose: The World Health Organization defines responsiveness as the ability of a health sys tem to respond to the reques ts and needs of individuals in non-clinical but logical cases that s trengthen the health sys tem. This s tudy aimed to evaluate the responsiveness of the health sys tem after the implementation of the health sys tem transformation plan.

Methods: This descriptive-analytical s tudy was performed on 310 households in 2019 in Zahedan, Iran. Data were collected by clus ter sampling method. In this s tudy, the World Health Organization Ques tionnaire was used. Ques tionnaires were completed by interviewing the head of the household. Data were analyzed using SPSS-v22.

Results: Regarding outpatient services, the highes t percentage of good performance belonged to the respect for people's dignity dimension (45%), the highes t percentage of average performance belonged to the dimensions of quality of basic amenities (55%), and the highes t percentage of poor performance was in the dimension of freedom of choice (40%). In inpatient services, the highes t good performance belonged to the respect for people's dignity dimension (35%), the highes t average performance belonged to the clarity of communication dimension (48%), and prompt attention, social support, and confidentiality (45%).

Conclusion: In this s tudy, it was found that "prompt attention" and "respect for people's dignity" were the mos t important and "the freedom of choice" was the leas t satisfied, and this low level of satisfaction could be due to the lack of expert and efficient s taff in the field of meeting the needs of the society in the city of Zahedan. Therefore, the university should try to train specialized and efficient s taff.
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