Volume 5, Issue 2 (summer 2019)                   J Health Res Commun 2019, 5(2): 41-51 | Back to browse issues page

XML Persian Abstract Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Parvizrad P, Sandakzehi S. Correlation between Employees' Satisfaction Working at Hospitals and Maternal Satisfaction with Service Quality and Recovery Process of Children. J Health Res Commun 2019; 5 (2) :41-51
URL: http://jhc.mazums.ac.ir/article-1-397-en.html
Zabol University of Medical Sciences, Zabol, Iran
Abstract:   (1791 Views)
Introduction and purpose: Hospitals are seeking for maximum patient satisfaction, especially in the Pediatric Wards. This study investigated whether employees’ satisfaction correlated with maternal satisfaction, quality of services, and recovery process of children in a Pediatric Ward of a hospital.  
Methods: This cross-sectional, descriptive-analytical study included 16 employees and 30 mothers of hospitalized children in the Pediatric Ward of a hospital located in a deprived area in Iran with no sampling. The data were collected using two researcher-made questionnaires (i.e., employees’ and mothers’ questionnaires) with reliability values of  0.712 and 0.926, respectively, using Cronbach’s alpha. Moreover, the reliability of the questionnaires was confirmed by a group of professors who were experts in the health sciences. The data were analyzed in SPSS software (version 19) through the Chi-square and Fischer’s exact tests.
Results: The results of this study showed that maternal satisfaction correlated significantly with imaging services (P=0.004), medical services (P=0.003), clinical staff views about the process of recovery (P=0.005), and the reception services as well as employees’ satisfaction (P=0.009). However, maternal satisfaction had no correlation with education (P=0.891), type of insurance (P=0.817), laboratory services (P=0.164), and patient services (P=0.064). Furthermore, employees’ satisfaction correlated significantly with the type of occupation (P=0.005), job benefits (P=0.015), and nutrition (P=0.029). Additionally, there was not a relationship between employees’ satisfaction and nurse supervisors or department heads’ attention (P=0.897). 
Conclusion: According to the results of this study, mothers had a moderate level of satisfaction with the services provided by physicians, nurses, and welfare services. It should be noted that more attention to the childcare by the clinical staff led to a higher level of maternal satisfaction. It is worth mentioning that timely and increased payment of salaries, as well as job benefits, can be effective in increasing staffs’ satisfaction and improving their performance.
Full-Text [PDF 474 kb]   (584 Downloads)    
Type of Study: Research(Original) | Subject: Health care management

Add your comments about this article : Your username or Email:

Send email to the article author

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2023 CC BY-NC 4.0 | Journal of health research in community

Designed & Developed by : Yektaweb